Tawi Diagnostic and Imaging Centre

Privacy Policy

Effective Date: 1 January 2024 | Last Updated: 1 January 2024

Tawi Diagnostic & Imaging Centre (“Tawi Lab”, “we”, “us”, or “our”), located in Jammu, J&K, India, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website tawilabs.com or use our services.

1. Information We Collect

We may collect the following categories of personal information:

Identity Data: Full name
Contact Data: Email address, phone number, postal address
Health Data: Information related to diagnostic tests and medical reports (only when directly provided by you or your referring doctor)
Usage Data: IP address, browser type, pages visited, and interaction data when you use our website
Communication Data: Messages, queries, or feedback submitted through our contact forms

2. How We Use Your Information

We use your personal information for the following purposes:

To Provide Services: To process appointments, deliver diagnostic reports, and administer your account or test bookings.
To Communicate with You: We may use your information to respond to your inquiries, provide customer service support, send you important information about the services, and send you marketing communications (with your consent) via different channels, including but not limited to SMS, RCS, Email, WhatsApp, and Voice.
To Improve Our Services: To analyze usage trends, improve website functionality, and enhance the quality of our diagnostic services.
To Comply with Legal Obligations: To meet regulatory, statutory, or legal requirements applicable to diagnostic laboratories under Indian law including the Clinical Establishments Act and applicable NABL and ICMR guidelines.
For Safety and Security: To detect, prevent, and address fraud, unauthorized activities, or technical issues.

3. Legal Basis for Processing

We process your personal data based on: (a) your consent, where required; (b) the necessity of performing a contract or service you have requested; (c) compliance with a legal obligation; and (d) our legitimate interests in operating and improving our diagnostic services, provided these do not override your fundamental rights.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Referring Doctors / Healthcare Providers: When sharing diagnostic reports as directed by you or your referring physician.
Service Providers: With trusted third-party vendors who assist in operating our website, communication platforms, or laboratory management systems, under strict confidentiality obligations.
Regulatory Authorities: When required by law, court order, or government authority, including NABL, ICMR, or public health bodies.
Business Transfers: In connection with any merger, acquisition, or sale of business assets, subject to applicable privacy protections.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Medical and diagnostic records are retained as per the guidelines issued by the Indian Medical Council and relevant regulatory authorities. Contact and inquiry data are retained for a reasonable period to follow up on your requests.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

7. Your Rights

Subject to applicable Indian law (including the Digital Personal Data Protection Act, 2023, when in force), you may have the following rights:

Right to access the personal data we hold about you
Right to correct inaccurate or incomplete personal data
Right to withdraw consent for marketing communications at any time
Right to request deletion of your personal data (subject to legal retention obligations)
Right to lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at support@tawilabs.com or aditya@tawilab.com.

8. Cookies and Tracking Technologies

Our website may use cookies or similar tracking technologies to enhance your browsing experience and analyze website traffic. You may configure your browser settings to refuse cookies, though this may affect certain functionality. We do not use cookies to collect sensitive personal or health information.

9. Third-Party Links

Our website may contain links to third-party websites, including our online report download portal. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our services are not directed at children under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors without appropriate consent. If you believe a minor has provided us personal data without consent, please contact us immediately.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.